Patient Information

We provide a range of information to help our patients make informed decisions about their health care

If you have any questions about the general running of our clinics, you might find the answer here.

Forms
Below here is the list of forms you can download to compete and bring it with you to the clinic.

New Patient Registration Form » 

To read about MyClinic Company Values please click on the link below.

MyClinic Company Values

Waiting times
We understand how busy you are and make every effort to see you on time. Please arrive at least 15 minutes prior to your first appointment with us to allow sufficient time to complete new patient registration forms and other necessary documents prior to your appointment.

Despite our best intentions occasionally we experience delays due to unforeseen circumstances. This may be because someone has needed unexpected urgent attention. We make every effort to prevent such delays but sometimes they’re unavoidable. Our staff will inform you and offer an alternative appointment if necessary and we regret any inconvenience this may cause. Be assured when it comes to your turn, the doctor will give your health, the time it deserves.

Patient Identification
Each time you present to reception you will be asked to identify yourself. It is highly important that we know who you are and we have entered the correct patient into the medical data base. Help us know who you are. Present with your Medicare card and be prepared to clarify your address and date of birth. If you have changed address or telephone number please let us know. If you prefer not to verbally give this information, you may write it down or hand over your drivers licence.

Fees
Consultations with the doctor are Bulk Billed if you have a current Medicare Card.

All work cover consultations must be paid for on the day.
Some procedures have fees involved.  Reception will advise you at time of booking. MyClinic may be able to automatically process your Medicare Rebate at the time of payment straight into your bank account. This way, you’re effectively only paying the gap.

After Hours Details
If you regular clinic is closed MyClinic Prahran, MyClinic Melbourne and MyClinic Tarneit are open until 10pm Monday-Friday and 9am-5pm on Saturday, Sundays and Public holidays. For after hours care please call 0437 216 028 (fees apply).

Telehealth
Wait for your call  Your doctor will call you around the time of your appointment. Please have your phone on and within reach. The doctor may not call you at the precise time of your appointment, so we appreciate your patience. We may call on a private number

Next steps – At the conclusion of your consultation, your doctor can issue scripts, pathology forms, medical certificates, and other specialist referrals can be faxed.

Home Visits
We encourage patients to come to the practice if at all possible so we can deliver optimal care with full access to practice facilities and equipment.

Regular patients who are unable to attend the surgery will be referred to their usual doctor who will assess the request on its merits and make appropriate arrangements in each case.

Patient Feedback
Your comments and suggestions on our service is always welcome. Please discuss any concerns you have with your doctor, or you may ring/write to the practice manager who can follow up any problem on your behalf. If you wish to take a complaint further you can ring the Health Complaints Commissioner on 1300 582 113

We also love to hear positive feedback.

Communication
A doctor is available during normal surgery hours for emergency advice. Our front line staff are experienced in deciding the appropriate response to any phone request. Non-urgent phone messages will be returned after the doctor finishes their shift so as not to interrupt the care of other patients with appointments.

Social Media
The Code of Conduct contains guidance about the required standards of professional behaviour, which apply to a health practitioner whether they are interacting with a patient in person or online. Communication will not be responded to via social media.

Email Policy
Email is not a secure messaging system and emailing private clinical information is in breach of the Privacy Act and the Policies and Procedures of MyClinic.
Therefore patients, service providers and organisations should never email any clinical information to our doctors or staff.
It should be noted that our doctors do not respond to emails sent from patients. Patients should always phone our reception staff on the clinic and make an appointment or leave a message for the doctor to phone them if they wish to discuss any medical issues

Patient Privacy
This practice is committed to maintaining the confidentiality of your personal health information. It is the policy of this practice to maintain security of personal health information at all times and to ensure this information is only available for authorised members and staff in compliance with the Privacy Act.

Follow Up
A computerised reminder system is available and used for follow up of any medical conditions. If you wish to participate please inform your doctor. This surgery participates in State & National Registers.

Reception staff do not have access to your clinical information and test results. Our doctors at MyClinic prefers that you make a follow-up appointment to discuss test results with the ordering doctor. Taking time to discuss your test results during an appointment, even if these test results are normal, helps you gain a better understanding of your medical care.

Cultural Background Details
Please advise a reception staff member or your doctor of any cultural background when you arrive for your appointment. Many of our doctors and other staff are bilingual and may be able to conduct consultations in your native language.

Emergency Contact Details
We are in the process of updating these for all patients. Please see reception staff or your doctor when you arrive for your appointment.

Test Results
Our practice policy is to have all patients to return for a consultation to obtain and discuss test results. Please ask the doctor at time of your booking (or pathology nurse), how long it will take for these results to be received by the clinic so that a convenient appointment can be made. To maintain confidentiality, results will not be given out over the phone. Reception staff do not have access to your clinical information and test results.

For continuity of care it is recommended that you see the same doctor for test results.

Text messages are used for reminder service to recall patients regarding making an appointment to follow up on test results.

Interpreter
An interpreter service can be accessed for your consultation. Please discuss this with reception prior to your appointment. 

For your information
This practice has a no smoking policy
We have zero tolerance to aggressive/abusive behaviour
We do not keep drugs of addiction on premises
We will not prescribe drugs of addiction on the first visit
This clinic is fully accredited.