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We require a minimum of 1 hour notice of cancellation of a scheduled appointment. Otherwise you will be charged a cancellation fee of $10. The cancellation fee is not Medicare rebate-able.

Telehealth Consults (phone/video): Your doctor will call you around the time of your appointment. Please have your phone on and within reach. The doctor may not call you at the precise time of your appointment, so we appreciate your patience. We may call on a private number.      

At the conclusion of your consultation, your doctor can issue scripts, pathology forms, medical certificates, and other specialist referrals can be faxed. Please allow 24-48 hours to receive your paperwork. If you need something urgently, please attend the clinic to pick up.

Please note that telehealth consults are only available for existing regular MyClinic patients.  You cannot have a telehealth consult if  you are a new patient or have not been physically seen at the clinic within the past 12 months.